According to N. Venkatraman, ISM -enabled business transformation from automation to business scope redefinition,1994.He is of a opinion that the role of ISM in shaping tomorrow’s business operations is a distinctive one. It has become a fundamental facilitator in creating and maintaining a flexible business network. A framework that breaks IT-enabled business transformation into 5 levels is described and guidelines are offered for deriving maximal benefits. The framework is based on 2 dimensions: the range of ISM potential benefits and the degree of organizational transformation. The central thesis is that the benefits from ISM deployment can be derived in existing organizational conditions if the framework levels are localized exploitation, internal integration, business process redesign, business network redesign,business scope redefinition.
In another of N. Venkatraman piece of work along with John C. Henderson, Real strategies for virtual organizing, 1998 they strongly feel an architecture for virtual organizing is developed that focuses on the importance of knowledge and intellect in creating value. Information technology lies at the heart of this business model for the next century. This approach incorporates customer interaction, asset configuration, and knowledge leverage. Each of the 3 stages raises a distinct series of questions for managers. The overall challenge for companies is to harmonize the 3 avenues and to undertake external benchmarking when experimenting with different approaches to design.
Renae Broderick and John W. Boudreau, 1992 are of a opinion ISM can improve human resources (HR) administrative, operational, and planning decisions. However, the viable potential of many investments in HR information technology has not been fully exploited. A framework is proposed that can help managers see the ways in which different types of computer applications can help achieve competitive objectives. The primary areas of HR competitive objectives considered are cost leadership, quality and customer satisfaction, and innovation. These objectives are matched with different computer applications to show the way that such matches offer competitive benefits. Three specific applications are considered transaction processing, reporting, and tracking systems, expert systems and decision support systems.
Summary:- Organizations should first determine the level at which benefits are in line with the costs or efforts of the needed changes and then proceed to higher levels as the demands of competition and the need to deliver greater value to the customer increases,thus this give us a broad conceptualization of the need to invest in information systems.
